Full Time Sales Support Administrator

InsideAsia Tours is currently recruiting for a Sales Support Administrator. This position is available in our UK office in Bristol.

About Us

InsideAsia Tours is a young and dynamic travel company based in Bristol, UK. Our customer facing brands are InsideJapan, InsideVietnam and InsideBurma Tours. The company also has offices in Nagoya, Japan, Boulder, CO, USA, and Brisbane, Australia. We organise small group tours and tailored packages for private clients and third-party travel agents. The majority of our customers are UK-based, but we also have a significant volume of customers from North America, Australia (now served by our Japan office, and soon-to-be Australia office) and other parts of the world.

InsideJapan Tours' strengths are:

• The passion of our staff for all things Japanese
• An unrivalled expertise in travelling around Japan
• An understanding of what foreign visitors want out of a trip to Japan
• A flexible and innovative approach to putting together holiday packages

InsideAsia Tours is a member of AITO (The Association of Independent Tour Operators) and fully bonded with ABTOT. The company holds an ATOL licence for flight inclusive packages. In 2014 and 2010 the company won the prestigious Guardian Travel Award in the Best Small Tour Operator category and in 2011 received a gold award at the British Travel Awards for best Independent Tour Operator to East and Central Asia.

Our offices are hard working and fast paced but friendly and welcoming – we are a genuine team and the work that everyone puts in to moving the company forward is valued and rewarded. Our work is challenging but rewarding and you will be making a genuine difference to our clients’ holiday experience.

The Position

You will be working within an individual sales team, providing administrative assistance and sales support to enable the team to function as effectively as possible.

Your principal duties will be:

• Writing trip documents (Info-Packs) for customers who will be travelling to Japan

• Checking rates and availability by phone and using the online system

• Making accommodation and guides reservations

• Carrying out research and translations for travel consultants

• Involvement in seasonal projects, as directed by the Sales Support Co-ordinator

Other duties will include:

• Checking and updating existing travel information held on our database

• Creating maps for the customers by using the software Photoshop

Key skills and experience:

• Experience of providing administrative support in an office environment

• Experience of living and working in Japan (or significant time there), and advanced Japanese language skills

• Keen attention to detail and ability to remain calm under pressure

• Proactive, organised and methodical, with well-developed problem-solving skills

• Flexible approach, with the ability to work on own initiative and to tight timescales

• Excellent communication and team-working skills

• Experience of using Microsoft Office (Word, Excel, Powerpoint)

You will be reporting to the Sales Team Leader, working closely with the Sales Support Co-ordinator and will be based in the UK office.

Pay and benefits

Starting Salary : £18,500 per annum.

Hours: 40 hours per week (8am to 5pm, Monday to Friday, with 1 hour for lunch).

Holiday: 23 days + 8 statutory bank holidays.

Bonus: We have a discretionary annual company bonus.

Stake Holder Pension: We operate a voluntary scheme. The company will contribute 3% of your monthly salary into the fund. The minimum employee contribution is £1.

Probation period: 6 months, can be extended by 1 additional month if necessary.

Candidates will need to have the right to work in the UK. For this position we are unfortunately unable to sponsor visas.

Report to: Sales Team Leader.

Apply

Applications Closing Date: October 30th 2016.

Start Date: Mid-December 2016. Interviews will be scheduled for the first half of November.

To apply for the position please click on the link below and complete the online application form.

Sales Support Administrator Application Form CLICK HERE

If you have any questions about the company, position available or submitting your application, please contact the following person:

shirley@insideasiatours.com


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