Sales Team Leader Job DescriptionWe are currently recruiting for a full-time role, maternity cover for up to 12 months, to commence in early June 2016. About UsInsideAsia Tours is a young and dynamic travel company based in Bristol, UK. Our customer facing brands are InsideJapan, InsideVietnam and InsideBurma Tours. The company also has offices in Nagoya, Japan, Boulder, CO, USA, and soon opening in Brisbane, Australia. We organise small group tours and tailored packages for private clients and third-party travel agents. The majority of our customers are UK-based, but we also have a significant volume of customers from North America, Australia (now served by our Japan office, and soon-to-be Australia office) and other parts of the world. InsideJapan Tours' strengths are: The PositionThe Sales Team Leader is responsible for leading and motivating their team to exceed the team sales targets and deliver top customer service. They are the first point of escalation for any problems and should authorise suitable action by their team in the majority of cases. They are to ensure that each team members sales and customer service meet company expectations and that company values are being promoted and adhered to. They are responsible for identifying development needs and knowledge gaps, and play a key role in designing and delivering training and support, and ensuring its ongoing implementation. They report to the Sales Manager and also work closely with the other Team Leaders to promote best practice and ensure peer-to-peer learning. Your principal duties will be: Providing the first line of management support; responding to team questions and issues Devise engaging sales incentives and challenges to motivate and reward attainment of team sales targets Proactively monitor team workload, sales and customer service and reporting KPIs to Sales Manager Assisting with time management and task prioritisation in busy periods Leading weekly catch ups with team members Leading call blocks and collective team actions, such as proactive selling and client courtesy calls Playing a role in the recruitment and training of new starters Providing extra support for new starters during their 6 month probation period Carry out checks on bookings at various stages first itinerary (new starters), confirmation (all consultants), Info-Pack (new starters), group tours (all consultants) Enquiry management Distribution and tracking of new enquiries among own team Coordinating with Sales Manager and STL colleagues to ensure enquiry management balanced across IAT Ensuring enquiries distributed according to capacity of individual team members Ensure sufficient phone coverage within team at all times of day Manage team holiday time to ensure adequate capacity within team Customer service Support for complaint-handling and managing operational issues Liaise with Sales Support Staff in own team, and ensure effective support Liaise with Nagoya office Tantos, to ensure effective support Training and development Promoting a culture of self-analysis and peer support within the team Leading appraisals and ensuring follow up through effective Personal Development Plans Involvement in design and delivery of group and individual training Ensuring training is implemented and embedded Other tasks Deputising for Sales Manager where necessary Other reasonable tasks as requested by Sales Manager and/or Directors Key skills and qualities: Positive, mature and self-motivated character Strong interpersonal skills Ability to guide and coach others to fulfil their potential Confident in presenting to groups First rate communicator Excellent IT skills, particularly knowledge of Axum Knowledge of Japan and Vietnam Flexible and able to multi-task High Productivity able to get a lot done Committed to IAT values and supportive of management initiatives Other: As a senior member of the team you will be expected to be flexible in your working hours, to take a share of time with the emergency duty phone (on a rota basis) and to be available to deal with incidents whenever they may occur. You will be expected to show leadership and contribute positively to the management of the company. There may be opportunity on occasion to visit our other sales offices for training or support purposes. Pay and benefits Hours: 40 hours per week (normal hours 9am to 6pm with 1 hour for lunch) Apply Applications Closing Date: Monday 25th April 2016. If you have any questions about the company or position please feel free to contact us. To apply for the position please supply your CV together with your cover letter to the following person: |